SUSAN SWAIM

As a designer with many years of experience, I have been involved in all aspects of the digital design and development process from strategy to design conceptualizing to testing to implementation while working closely with business and development teams in a variety of settings; international, remote, and local. I have led design teams to the finish line of a product's launch and subsequent releases providing key deliverables and support. By employing the principles of DESIGN THINKING, I strive to produce a clean strong product that will make mobile or web interaction a pleasure rather than a pain.

“Susan was responsible for content on our marketing websites. This included separate sites for each of the product lines. When I started at Archipelago, our websites were run by our IT department because of the way they were built. Susan did an excellent job of optimizing the sites within very tight constraints. This included everything from redesigning and rebuilding certain aspects of the sites, to updating the look and feel, to dramatically improving the effectiveness. Following some acquisitions we did, she rebuilt those product websites from scratch, improving usability, clarity and performance of the sites. She was a key player in a complete redesign and rebuild of our flagship product site, studyisland.com. She worked extensively with our 3rd party partner on everything from defining the information architecture and writing the requirements document, to executing the detailed functionality and UI of certain features in the new site, and finally to testing of this enormous new site.”

~ Donna Regenbaum, EVP, Chief Strategy Officer, Archipelago Learning

"Susan was a valuable asset for our organization and we all hated to see her move on. She played an integral role within the Design, UX & Developmental workflows and was personally responsible for successfully releasing many crucial elements. She always brought a diverse selection of ideas/concepts & aligned them with business oriented solutions. If the opportunity arose, we would take Susan back without delay… she would be a value to any team she joined."

~ Devlin Kalmus, Sr. Product Mgr., IgoUgo (Travelocity)

"Susan was the first UX designer to join the RO team over 4 years back and has contributed immensely towards the current design, visualization, and the overall UI workflow. She took the lead to bring consistency across the various workflows and worked closely with the UX research team for getting RO solutions complaint with the Spark (enterprise design language) standards. "

~ Dinesh Mehta, Director Software Engineering, Sabre

"Susan did remarkably well in one of the toughest challenges we've had in a while, which was the Union Bank merger and integration. As with any project of considerable size, the team had to be very flexible and adjust to new information as it came, every day focused on the simple question: "what is the best we can do for our clients?".

Susan's role was critical for the design efforts of one of the most important journeys: a way for clients to easily apply or transfer their account. Susan had to expertly navigate technical information while building good working relationships with internal and external stakeholders, and excelled at both tasks. Happy to recommend her."

~ Marco Leon, Head of Design, Wealth Management, U.S. Bank